At D8DirectCo, we value feedback and are committed to addressing concerns efficiently and transparently. This policy outlines the steps for submitting and resolving complaints.
How to Submit a Complaint
- Provide a clear and detailed description of the issue, including relevant facts and any supporting documentation.
- Submit the complaint via our designated online platform or contact point.
Complaint Resolution Process
- Acknowledgment: We will acknowledge receipt of your complaint within 5.
- Investigation: Your complaint will be thoroughly reviewed, and further information may be requested if necessary.
- Resolution: We aim to resolve complaints within 5 and will communicate the outcome promptly.
Escalation
If you are not satisfied with the outcome, you may request escalation for further review by our management team.