FAQs

GENERAL QUESTIONS 

Q: What does the Shipping label label say?

A: Our Label doesn't mention vapes for discretionary reasons. We protect customers privacy. Our packaging is wrapped with multiple envelopes for protection as well.  

 

Q; Can I combine my order from D8Direct with my order from Vaporcafeonline

A: Yes we do. For instructions please visit our " Combine Orders" Page Here 

 

Q: How long does shipping take?

 

A: We offer two types of shipping: Standard ($4.90) and Expedited ($8.99). Standard shipping takes anywhere between 2-8 business days (Monday-Friday) and Expedited takes 2-5 business days (Monday-Friday) all just depending on where you live. We cannot guarantee WHEN your package will arrive nor will we answer questions WHEN it will arrive. CHECK TRACKING INFORMATION TO KNOW WHEN YOUR ORDER WILL ARRIVE. Once packages are shipped, they are out of our control. You will be provided a tracking number which you will be able to use to follow the status of your package. If you didn't receive a tracking number, then check your text messages, or email/spam for the shipping notification. WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.

Q: My Cashapp payment won't go through, what do I do?

We have a detailed guide on how to fix any issues with cashapp payments. Read this page . 

Q: Are You a Scam?

 A: No, If we get asked this we will refund your order if you placed one and we won't sell to you if you are planning on ordering. We take this question offensively because how far we go to show that we are a legitimate business. Scammers are liars and wouldn't tell the truth anyway.  

 Q: Why don't we accept PayPal, or other Credit Card options?

A: We used to have PayPal and Credit Card processing, however they do not allow our stores to operate because our product against their Terms of Service. PayPal is a shady company that is anti-small business which also steals and keeps any money  when they shut down down the merchant using them without warning. We can't accept credit cards because of the so called war on vapes. We offer Venmo/Cashapp as an alternative. 

A: Once your package has been shipped, you will receive a tracking number to the email or phone number you provided. Make sure that your phone number or email information is correct. We will not send you the tracking number if it is not. You are responsible for entering this information correctly the first time. You will be able to track your purchase with the shop app.

How do I cancel my order?

A: You can cancel your order if the order hasn't been shipped yet. Sales are final once you receive a "shipped" notification or e-mail. To cancel your order with Cashapp you must send us a refund request for your payment, and we will return your payment. Orders payed with Venmo are final and can't be cancelled.  

Q: My Order was cancelled, why?

A: Most common reason your order was cancelled was because we did not receive a payment for your order. Customers have 15 minutes to pay for their order. 

If your order was cancelled by mistake, and you paid, please contact us we will fix the issue. 

Sometimes & rarely we will cancel orders and refund customers if we wish not to do business with them. Most common reason is writing "vape" with the payment on cashapp. 

Q: My package says it was delivered but I did not receive it. What should I do?

A: Sometimes the post office will scan packages early and say they were delivered but they may not show until one or two days afterwards. Try to contact your local post office if you do not receive the order between 1-2 days after it says it was delivered. Unfortunately, the post office does not provide us enough information to track the exact location of your package. If the package says delivered & the package doesn't arrive a few days later we will contact the post office, who will start an investigation. The post office will contact the mail courier who will then tell us details about the delivery. If we confirm the mail courier delivered your package there is nothing we can do. With this information we will decide how to proceed. This is usually a several day process. We are not responsible for lost or stolen packages. 

Q: My Order says "Being returned to sender" What should I do?

A: If your order was returned because of an insufficient address or you are not sure what the reason was please e-mail us wholesaleplus@vaporcafeonline.com. We will get it sorted it out. If we do not respond on e-mail for any reason, please request money from us on CashApp with a little note saying " package returned to sender".

If your order was returned to us because the address was incorrect/insufficient, we will refund you minus the shipping costs. We can resend the package at your request, but we must receive a payment to reship the item. Please note we will not reship to an address if the address was already considered "insufficient". 

Q: I paid, but I haven't received a confirmation e-mail?

A: We do not send a confirmation e-mail. Your confirmation is the the like/thumbs up on your payment. When the items are shipped you will receive a text/e-mail with your tracking number. You can also download the Shop App and track your package.

Q: My item arrived defective. Can I get a refund?

A: Due to the nature of the products almost no vape retailer does refunds for vape products. We have had many people claiming that their device is defective in some way. In most cases we will not do refunds unless you follow a set of simple instructions. You must first email us and we will send you a list of instructions of how to destroy the product as proof that it can't be used anymore. This is nothing personal we do this will all customers so you can get a refund and so we can protect ourselves from fraud. We have zero tolerance for fraudulent claims and will investigate accordingly. 

You only have 2 days maximum from the date you receive your item to claim the item was broken. Customers can't claim an item didn't work a week after receiving something. We have too many false claims. 

Q: I received my item and I didn't like the flavor, or it has no flavor. I want a refund.

A: We don't offer returns or refunds if a customer didn't like a flavor. This reason is completely subjective and every person has a different opinion on what tastes good & what doesn't. People will also not use a product incorrectly and burn the coil which causes it to burn. If you are not happy with the product contact the company who made the product directly since we didn't manufacture the product. We are only a 3rd party seller and aren't responsible for the flavor profile.  

Q: I just paid and I got a "like' and or a "thumbs up" how long until my order ships?

A: We try and get peoples orders shipped out within 24 hours of payment. Weekends are not included! Since post offices are closed on weekends we do not ship on those days. If you order late on a Friday you will most likely not be shipped until Monday. 

Q: My order is in transit but I need to stop the package from arriving. What can I do?

A: If have to intercept a package for any reason, wether on our request, or customers it is a $25 charge. However, depending on where it is in transit, there is no guarantee that USPS will be able to stop it in time.

Q: What does the bank statement say?

For Cashapp payments, it will say:

Square - Cashapp Payment to Wholesaleplus

For Venmo payments, it will say:

Venmo Payment - Loftshop

Q: My Package says it's in transit with a delivery date, but now it is saying "arriving late".

A: This is a very common message people will receive. Sometimes a package will take longer than expected because of whatever circumstances. All we can do is wait for the tracking to update, which can take a few days. This message does not mean your package was lost. If your package is stuck with this message for more than 3 days you can email us. 

Q: Is this website a scam?

A: No. We are a legitimate & licensed business. We have been in operation since May 2020. Our website and Social media has 100’s of reviews from verified customers. 

Q: What forms of payment do you take?

A: We currently accept Cashapp or Venmo payments only. Because of the war on vape products we cannot process payments using credit card processors. Billing description varies which payment method you use. We don't have credit card processing because U.S banks won't allow sale of vapes (Paypal, Stripe, Square, ect.) Our payment methods also weeds out any potential underage buyers since an ID is required to use Cashapp/Venmo to prove you are an adult.

* Please see instructions on how to pay with Cashapp/Venmo. We cannot refund Venmo/Amazon Gift payments. 

Q: Do you take delivery requests?

A: We do not. We have no way to communicate with USPS. We suggest leaving instructions for your driver on the  day of delivery or calling your local USPS. 

Q: Are the vapes we sell 100% Authentic?

A. We source our products only from reputable U.S wholesalers, and hold accounts with many of them. However, because of the constant changes of ownerships and regulations of vape products it is not always guaranteed that clones won't make it into batches, or codes will verify. So purchase at your own discretion. We will not be responsible for any vapes that don't authenticate, and we do not give refunds for this reason. 

Q: Can I cancel my order?

A: You may cancel your order before it ships. However, if the order has been shipped (you received a tracking number), it will cost $5 to cancel your order. If your order has been shipped out (already scanned in by the post office), then you can no longer cancel the order. Multiple canceled orders, and indecisiveness will cause us to ban you from purchasing. We have the right to choose who we do business with. 

Q: I didn't like the flavor I received. Can I get a refund?

A. Unfortunately no. We do not do refunds on items that have been opened and are working. 

Q: I payed through Cashapp or Venmo and my payment hasn't been "liked". Why?

A: Depending on the time of the day it was sent and the day of the week, we are either asleep or busy. We will "like" it as soon as possible but please know we also have lives outside of work.

Q: I asked for my order to be canceled and refunded. How long does it take for a refund to process?

A: Once we cancel and refund your money through Cashapp it should go back to your balance. We do not process refunds through Venmo. (All Sales are Final with Venmo.)

 

SHIPPING QUESTIONS

Q: How long does it take to ship an order?

A: Between 1-2 business days depending on volume of orders.

Q: What are business days?

A: Monday to Friday.

Q: How do I know if my package has been shipped?

A: You should receive a shipping confirmation email that will have your tracking number. Be sure to check your spam if you cannot find the email.

Q: I did not get an email with the confirmation or tracking number. What should I do?

A: First, check to see if the email went to your spam and/or that you had used the correct email address. If your address was correct and the emails didn't go to your spam, please contact us as soon as possible.

Q: Do you ship internationally (outside of the U.S.)?

A: Currently we do not.

Q: How do I track an order with the tracking number provided?

A: https://www.youtube.com/watch?v=MGEvp6PO_Ew&t=9s

Q: I just put in an order. If I tell you my order number, can you tell me when I should be expecting my package?

A: Depending on what shipping you bought, you can expect your order between 2-5 or 2-3 business days (business days are Monday-Friday). We cannot predict exactly what day your package will arrive nor will we guarantee you will receive your package by a certain date. Remember, COVID-19 is still slowing down the post office.

Q: How long does it take to ship an order?

A: Between 1-3 business days (business days are Monday-Friday) depending on volume of orders.

Q: Do you have discreet shipping options?

A: All shipping is discrete. The website name is not mentioned on the package.

Q: How do I know if my package has been shipped?

A: You should receive a shipping confirmation email that will have your tracking number. Be sure to check your spam if you cannot find the email.

Q: My order says "Shipping Label Created, USPS Awaiting Item". What does that mean?

A: The shipping label has been created but USPS has not yet received the package. Keep in mind that the post office does take a few days for this status to go away. It can take 48 hours for the tracking to update with a location. 

Q: I placed an order on a Friday, when will my order be shipped?

A: Most likely on Monday. The package may be dropped off at the post office on Saturday but they do not typically scan them until Monday-Tuesday.

Q: Do you offer overnight shipping?

A: No, we do not.

Q: I ordered priority shipping and I still have not received my shipping confirmation. Why?

A: Priority shipping means that your order will be shipped to you faster by post office. However, it does not mean your order will be processed faster than others. Please understand our processing time is 1-3 business days (business days are Monday-Friday). We work as quickly as we can. 

Q: I got my address wrong and it seems like it is taking longer to process my order. Why?

A: When your address is incorrect, it is not a simple fix. Therefore, it takes us longer to ship your order. Please be patient and understand we try to get it fixed only as quick as our system will let us.

Q: I just placed an order and just received a tracking number. Does that mean my order has been shipped?

A: No. It just means that the shipping label has been created and the package will be shipped out shortly.

Q: I paid through Venmo or Cashapp and the payment was accepted but I still haven't gotten my tracking information. Why?

A: Although we accepted the payment, it does not mean that we have already shipped the order. You will receive a separate email or text message once your order has been shipped.

Q: My tracking says " USPS awaiting Item" and its been longer than 48 hours.

A: Contact us and we will check out the status of the order. If you ordered on Friday your order wasn't actually shipped until Monday-Tuesday. MOST common reason is USPS did not scan your package in initially, however it is still moving through their system, and sometimes won't show a locations can until it is near your post office. THIS IS VERY COMMON. IF its been longer than 7-8 days and it hasn't been delivered contact us, and we will refund you. 

Q: It says my order has been shipped, but it is taking forever to arrive. Why?

A: The postal service has been moving slow due to lack of workers. Some states take longer for packages to arrive as well.

Q: My order is getting returned because my address is wrong. What should I do?

A: Contact us ASAP. We will only be able to refund you the price of the product once we receive the returned order. You may re-purchase the order with the correct address in the meantime.

Q: I accidentally typed the wrong address but my order has been shipped. Can I still fix it?

A: Unfortunately, if it has been shipped, it is too late to fix. We will refund you the costs of the products after they are deliver back to us but cannot refund shipping. You will then have to re-purchase your products with the correct address.

Q: What do you mean when you say "processing" vs "shipping"?

A: Processing means we are preparing and packing your order. Shipping means your order is being shipped to you by post office.

Q: My tracking information says " in transit, arriving late." What should I do?

A: Unfortunately, we don't have control of how long it takes for a package to arrive once it is in the post office's possession. Weather/holidays/covid-19 can delay arrival dates. Please stay patient and contact us. 

Q: My package says it was delivered but I did not receive it. What should I do?

A: Sometimes the post office will scan packages early and say they were delivered but they may not show until one or two days afterwards. Try to contact your local post office if you do not receive the order between 1-2 days after it says it was delivered. Unfortunately, post office does not provide us enough information to track the exact location of your package.

Q: My vape arrived defective, what should I do?

A: In most cases we do not offer refunds, because of the nature of the product. Wholesale companies do not offer refunds to us for disposable vapes. This is strictly a disposable vape issue. If you received a defective vape, we will need a video of the vape and as much proof as you can provide. This isn't because we do not believe you, its because we have had a lot of people in the past fraudulently claim that their vapes had issues to get their money back. Therefore, we had to change out policy on this.  

Q: I want to place a bigger order ($200+). Do you do Bulk?

A: We do not do Wholesale, unless you have a State Tax ID and are Tax Exempt. You must contact us about pricing. New Customers who place orders $180+ will be contacted by us to verify that the purchase is legitimate.